Policies at CrossPointe Conference Center

Policies are subject to revisions and additions. Major changes will be communicated via the Property Manager’s office.


Updated March 25, 2025

Breezeway & Surrounding Areas Policy

  • NO personal items may be left in the breezeways, on the sidewalks, in the parking lots or in any area in the immediate vicinity of each apartment building. This includes, but is not limited to:
  • Trash/garbage bags
  • Empty boxes/cardboard
  • Bicycles, tricycles, skateboards and other wheeled toys or modes of transpiration
  • Strollers/wagons
  • Portable/folding chairs, stools or tables
  • Clothing and/or shoes
  • Pet/animal items
  • Loose debris of any kind (especially alcoholic beverage containers)
  • Acceptable items in the breezeway: No more than 1-2 potted plants, Welcome mats and temporarily-needed items such as packages, tools belonging to the Maintenance Department, move-in/move-out items.
  • Bicycles, tricycles and the like may be stored under the stairwell of the lowest level of each building on a "first come, first serve" basis only.
  • All outdoor grills, when used, should be used at least 8’ away from the apartment buildings. After grill has cooled, it must be stored away from the apartment building. Hot grills in or near the breezeways and against the building can cause damage to the building siding, create fire issues and become a hazard for people to properly be able to access the exits.
  • Maintenance will be coming through each breezeway on a regular basis to blow-off/clean-up natural debris on more regular basis as Fall approaches.
  • ALL suitable trash is to be placed in the dumpster. If it is full on both sides, open the top and place there. Any large or oversized items must be placed in the dumpster by Tenant and not left by the dumpster. Large furniture pieces (including, but not limited to: couches, dining tables, bed frames, mattresses, box springs) are NOT suitable for the dumpster and must be discarded by Tenant via other means. Montgomery Regional Solid Waste Authority is located at 555 Authority Drive, Christainsburg.

Enforcement, identification & consequences:

  • Enforcement of said policies is to begin Friday, September 11, 2020, 5pm.
  • Items left in the above-specified areas will be subject to search and identification of ownership.
  • Such methods of identification include but are not limited to: identifying labels/marks, sorting of trash bags/items and/or use of campus surveillance cameras.
  • Consequences include, but are limited to: Written warnings, confiscation of offending item, $25.00 fine per incident to be added to your monthly rent and/or possible termination of lease for repeated offenses.


Building & Maintenance Policy

  • Tenants will be provided an online portal, RenTec Direct, for non-emergency maintenance requests. (This site will also serve to pay online fees.)
  • Emergency maintenance requests (I.e. major leaks, loss of heat source, etc.) should be reported to Property Manager or Property Manager’s office AND submitted online for follow-up.
  • Tenant is responsible to report any and all water leaks at earliest possible time.
  • Heat must be maintained at a minimum of 60 degrees during the cold season.
  • Routine maintenance items are the responsibility of the Tenant. These items may be defined as, but not limited to: lightbulbs, smoke/carbon monoxide detector batteries, etc.
  • Apartments only: Maintenance Department will change HVAC filters up to four (4) times a year, or as needed (HVAC closets in each unit are to remain locked, unoccupied and unencumbered). 24- to 72-hour notices will be given when completing tasks.
  • Single-family homes only: Tenant is responsible to change HVAC filters monthly.
  • Single-family homes only: Tenant is responsible for ALL Landscaping including, but not limited to: lawn mowing, yard maintenance, flowerbed upkeep and snow/ice removal.
  • Single-family homes only: Oil/gas/propane used in heating/cooling systems to be replaced by Tenant as used/needed (if applicable).
  • Single-family homes only: Tenant MUST RECEIVE permission from Landlord PRIOR to making any changes or improvements to property, (i.e. painting, structural changes, etc.). Landlord reserves the right to require Tenant to RETURN any improvements to previous condition before or upon vacating premises.


Noise Policy

  • A “good neighbor” protocol is encouraged and expected.
  • Federal, state and local laws and ordinances are enforced to provide for the “quiet enjoyment” in residential areas.
  • Violations of these laws can be reported to the local authorities and further actions may be executed.
  • Click here to view the Town of Christiansburg noise ordinance.


Parking Policy

  1. Each apartment unit will be granted up to TWO (2) parking space permits, to be included with monthly rent. Each vehicle must be approved by the Landlord’s office via the Property Manager. Parking space permits are valid for up to one (1) year and are to be renewed in conjunction with Lease renewal.
  2. Tenant may apply for additional vehicle spaces, subject to availability and Landlord’s office approval. Additional fees may apply.
  3. Each vehicle is to be parked in the paved, designated areas around the each apartment building. NO specific spaces are to be assigned. Parking in designated areas is a “first come, first served” basis.
  4. Each vehicle MUST VISIBLY DISPLAY parking pass issued by Landlord’s office. Parking permit sticker is to be placed on the top corner of the passenger’s side windshield of the vehicle.
  5. Vehicles must be in good, functioning and drivable condition, and able to be moved should the need arise. If a vehicle is to be disabled for a period longer than ten (10) days, the Property Manager’s office is to be notified at the earliest possible time, along with a repair plan or procedure. A visibly or noticeably disabled vehicle that has not been reported may be subject to towing at the Tenant’s/Owner’s expense.
  6. Policy applies to any and all types of vehicles, including but limited to: two-, three- and four+ wheeled vehicles, open or closed trailers, all recreational vehicles.
  7. A Visitor staying longer than five (5) consecutive days with a Tenant must obtain a dated, temporary parking pass from either the Landlord’s office or the Property Manager’s office during regular business hours. Failure to comply may result in towing at the Tenant’s/Owner’s expense.
  8. Full compliance is to begin June 1, 2023. Non-compliance may result in citation or towing of vehicle at Tenant’s/Owner’s expense.
  9. NO PARKING on grass. (Applies to ALL properties: apartment areas, single-family homes, campus facilities, etc.)
  10. Parking permits MUST BE RENEWED annually.


Payment Policy & Procedures

  • Payments are due on the first (1st) of each month and are considered LATE if received by our office AFTER 5pm on the fifth (5th) of each month.
  • Payments may be made via check, money order, cash (in person, only), credit/debit cards or ACH draft.
  • Tenants will be provided an online portal called RenTec Direct for credit and/or ACH payments. (This site will also serve to report all maintenance requests.)
  • Payments made online via credit/debit card are subject to an approximate 4.00% convenience fee.
  • Payments made online via ACH or checking account drafts are NOT subject to convenience fee.
  • Dropbox located on office premises for after-hours payments (DO NOT PLACE CASH in dropbox UNLESS express permission is given by Property Manager only).
  • Office location: (Uptown Christiansburg Mall) LTR Property Management, 782 New River Road, Suite 706, Christiansburg, Virginia 24073 (Physical and mailing location)
  • As of July 1, 2024, PARTIAL MONTHLY RENTAL PAYMENTS ARE NOT ACCEPTABLE without the expressed written permission of the Property Manager only.
  • Pre-paid partial payment requests MUST BE presented to and approved by Property Manager PRIOR to making any partial payments.
  • Property Manager reserves right to reject requests. Requests will be approved on limited basis.
  • Late fees enforced per ratified Lease parameters.
  • Email all written requests to Property Manager: joey@ltr.realtor
  • All returned checks, insufficient funds notifications, declined credit/debit cards and/or unfunded ACH drafts are subject to a minimum $40.00 fee.


Pet Policy

If your Landlord allows pets or you have submitted ESA or service animal paperwork, the following applies: Please refer to Blanket Service Animal, Emotional Support Animal/Assistance Animal & Pet Policy document for details and acknowledgements (below).

  • Single family homes only: Tenant acknowledges NO additional Pet Deposit or Pet Rent is required. However, should any damages be deemed pet-related upon the vacating of premises, Tenant shall be fiscally responsible for said damages, even if damages exceed Security Deposit on file.


Signage Policy

No signage—including, but not limited to, those promoting business, “for sale” items, yard or garage sales, and/or political stances or specific candidates—may be placed on real property or improvements owned by the Landlord without the Landlord’s written permission.


Smoking Policy

  • Smoke-free campus. Interior smoking PROHIBITED. Smoking in immediate, exterior building PROHIBITED.
  • Tenant shall be charged $2,500.00 cleaning fee if interior evidence of smoking found or observed in any prohibited areas.


Sub-lease or Tenancy Changes Protocol & Procedures:

  • The following protocols are to be followed in ANY of the following instances:
  • Subleasing of the premises
  • Adding or removing a Tenant to/from the Lease
  • Adding an Occupant to the Lease (some fees MAY NOT apply)
  • Removing an Occupant from the Lease (some fees MAY NOT apply)
  • A $125.00 sub-lease fee is charged to YOUR account for processing and must be paid PRIOR to any formal submission of application by a potential new Tenant.
  • A $50.00 application fee will be charged to the NEW TENANT. They must submit and pass the Property Management company’s credit check/application process in order to be added as a sub-lessee.
  • A sub-lease agreement (or Tenancy change agreement) will be be ratified by all parties: you, the new Tenant and the Property Manager. This agreement MUST SPECIFY whether the new Tenant has qualified pets or not (to establish the needed security deposit and monthly rental amount). The determined security deposit is DUE from the new Tenant upon the ratification of the sub-lease agreement.
  • Once a date for transition has been established, a FINAL WALKTHROUGH/INTIAL WALKTHROUGH will have to be scheduled when the premises are COMPLETELY EMPTY (after ALL of your personal items are out and before ANY of the new Tenant’s personal items are in). You, the new Tenant and the Property Manager must be in attendance. If any damages (not previously-noted) are discovered during that walkthrough, they will be deducted from your security deposit. The remainder of your original security will be returned within forty-five (45) business days to the forwarding address you provide (the remaining security deposit is usually returned within two (2) weeks of your departure).

Special Notes:

You (and your co-signers) are still legally responsible for the leased premises UNTIL the conclusion of the current Lease. At that time, the new Tenant can decide to enter a new lease (removing you from liability) or vacate the premises. This includes your responsibility for any non-payments by the new Tenant.


Miscellaneous Acknowledgments & Fees

  • Per section 8 of Lease Agreement, Tenant acknowledges the requirement of Renter's Insurance.
  • After-hours lockout fees (after 9:00pm): Please contact Brian's Lock and Key, 540-951-3446. (Payment will be due immediately for services rendered.)
  • Frivolous damages: Standard maintenance is included in the rent. Any maintenance repairs due to damage or neglect of tenant or tenant's guest will be subject to labor & material charges due payable upon repair of the damages incurred.
  • Carpet damages: Normal wear and tear of carpet is acceptable. Any excess stains, tears, or other damages will be subject to being deducted from the tenant's security deposit and/or additional fees may become due (as needed).
  • Mailbox key replacement: $45.00 (minimum)
  • Move-Out charges: Upon Tenant vacation of premises, Property Manager and/or Landlord may contract with a cleaning company to perform carpet cleaning and, if necessary, unit cleaning. Any costs associated with either of these items will be deducted from your security deposit prior to refund.


Blanket Service Animal, Emotional Support Animal/Assistance Animal & Pet Policy


In accordance with Virginia state law, federal regulations and fair housing stipulations, LTR Property Management, in conjunction with the Landlord, has established the following policy regarding pets, Emotional Support Animals/Assistance Animals (ESAs) and Service Animals to ensure the safety and comfort of all Tenants and guests. This agreement outlines the terms and conditions for maintaining any such animal within the rental premises. The individual acknowledges and agrees to the following policies and responsibilities by signing this document.


1. Definitions

  • Service Animals: As defined by the Americans with Disabilities Act (ADA), a service animal is a dog that is individually trained to perform tasks or do work for the benefit of an individual with a disability.
  • Emotional Support Animals (ESAs) or Assistance Animals: Animals that provide comfort or emotional support to individuals with disabilities but are not trained to perform specific tasks related to the disability.
  • Pets: Domestic animals kept for pleasure or companionship that do not qualify as Service Animals or ESAs.


2. Service Animals

Service Animals are permitted in all areas of the rental property where the public is normally allowed, in compliance with ADA regulations. Guests with Service Animals are not required to provide documentation; however, the animal must be under control at all times and should not pose a direct threat to the health and safety of others. Permanent residents or Tenants may be required to provide pertinent documentation and licensing for Service Animals to the Property Manager’s office and/or the Landlord’s office.


Virginia law requires that service dogs be identified in particular ways: a guide dog must be in harness, a hearing dog must be on a blaze orange leash and a service dog must be in a backpack, harness, or vest that identifies it as a trained service dog.


3. Emotional Support Animals (ESAs) or Assistance Animals

ESAs are not granted the same public access rights as Service Animals under the ADA. LTR Property Management and the Landlord recognize the importance of ESAs to their owners. Therefore, ESAs are permitted under the following conditions:

  • Documentation: Owners must provide current documentation from a licensed mental health professional or physician stating the need for the ESA.
  • Vaccinations: Owners may be required to provide up-to-date vaccination records for the ESA prior to arrival or during residency.
  • Behavior: The ESA must be house-trained, well-behaved, and not pose a threat or cause disruptions—including, but not limited to noise violations. Owners are responsible for any damages or injuries caused by their ESA.
  • Restricted Areas: ESAs are allowed only in the guest's assigned accommodation and designated outdoor areas. There may be restrictions prohibiting animals from conference rooms, dining areas and other communal or public facilities.
  • Supervision: ESAs must be under the owner's control at all times. When outside the Tenant's residence, the ESA must be restrained on a leash, harness or tether. This includes indoor/house cats.
  • Care: Owners must properly dispose of all pet waste. Owners are responsible to properly dispose of all pet excrement. Violators may be subject to clean-up fees of $25.00 per incident.


4. Pets

If pets are permitted in rental facility, the following conditions apply:

  • Number & Weight Limit: A maximum of two pets per unit, with a combined weight not exceeding 35 pounds.
  • Registration: All pets must be registered with the Property Manager prior to being housed in the apartment.
  • Fees: A non-refundable pet deposit of $750.00 is required, along with a monthly pet rent of $50.00.
  • Unauthorized Pets: Unregistered pets are subject to a $1,000.00 fee per pet or incident.
  • Vaccinations: Owners may be required to provide up-to-date vaccination records for the pet(s) prior to arrival or during residency.
  • Behavior: The pet(s) must be house-trained, well-behaved, and not pose a threat or cause disruptions—including, but not limited to noise violations. Owners are responsible for any damages or injuries caused by their pet(s).
  • Restricted Areas: Pet(s) are allowed only in the guest's assigned accommodation and designated outdoor areas. There may be restrictions prohibiting animals from conference rooms, dining areas and other communal or public facilities.
  • Supervision: Pet(s) must be under the owner's control at all times. When outside the Tenant's residence, the pet(s) must be restrained on a leash, harness or tether. This includes indoor/house cats.
  • Care: Owners must properly dispose of all pet waste. Please refer to attached document(s) identifying admissible pet relief areas. Owners are responsible to properly dispose of all pet excrement. Violators may be subject to clean-up fees of $25.00 per incident.
  • Pets are ALLOWED in the following units/areas ONLY: Building C, 980 Life Drive & Single-family homes


5. General Provisions

  • Removal Policy: Property Manager and/or Landlord reserve the right to remove any animal that poses a health or safety risk, or violates any provision of this policy.
  • Compliance with Laws and/or Community Rules: Tenants are responsible for ensuring their animals comply with all applicable laws, regulations, community rules and Property Owner Association requirements.



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